tapwin Privacy Policy

What This Policy Covers

This Privacy Policy applies to all personal information collected by tapwin when you register an account, make deposits or withdrawals, play games, contact support, or browse the platform on any device. It covers data collected through the website at tapwin.id, the Android app available on the App page, and any communications between you and the tapwin team. The policy is written in plain Philippine English so that every player in the Philippines can understand exactly how their information is handled. If you have questions about any section, the FAQ page provides additional guidance on common privacy topics.

1. Information We Collect

When you create a tapwin account, we collect the personal details you provide during registration, including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect identity verification documents when required to comply with Philippine anti-money laundering regulations and responsible gaming obligations. During normal platform use, we automatically collect technical data such as your IP address, device type, operating system, browser version, and session activity logs. Payment transaction records — including deposit amounts, withdrawal requests, and transaction timestamps — are retained as required by applicable financial regulations. If you contact our support team, the content of those communications is stored to help resolve your query and improve service quality. We do not collect sensitive personal information such as government ID numbers beyond what is strictly required for identity verification, and we never collect financial credentials such as bank PINs or card CVV numbers.

2. How We Use Your Information

The primary purpose of collecting your personal data is to operate your tapwin account, process transactions in Philippine pesos, and deliver the gaming services you have signed up for. We use your contact details to send account-related communications such as deposit confirmations, withdrawal updates, and security alerts — we do not send unsolicited marketing messages without your consent. Identity and age verification data is used to confirm that you meet the minimum age requirement of 21 years and to comply with Philippine gaming regulations. Technical and session data helps us detect suspicious activity, prevent fraud, and maintain the security and stability of the platform. Aggregated and anonymised usage data may be used internally to improve game performance, platform navigation, and the overall player experience. We do not use your personal data to make automated decisions that produce legal or similarly significant effects on you without human review.

3. When We Share Your Data

tapwin does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We share data only with trusted service providers who assist in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for those services. All third-party partners are contractually required to handle your data in accordance with applicable privacy standards and are prohibited from using it for any purpose beyond the service they provide to tapwin. We may disclose personal information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law, court order, or regulatory directive. In the event of a business restructuring or ownership change, player data may be transferred to a successor entity, and you will be notified of any such change in advance. Within the platform, your personal details are never visible to other players.

4. How Long We Keep Your Data

We retain your personal information for as long as your tapwin account remains active and for a period thereafter as required by Philippine law and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and financial reporting requirements. Support communication records are kept for a reasonable period to assist with dispute resolution and service improvement. When data is no longer required for any lawful purpose, it is securely deleted or anonymised so that it can no longer be linked to you. You may request early deletion of certain data by contacting our support team, subject to our legal retention obligations.

5. Your Rights as a Player

As a player based in the Philippines, you have the right to request access to the personal information tapwin holds about you and to receive a copy in a commonly used format. You may ask us to correct any inaccurate or incomplete information associated with your account at any time. You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. You may withdraw consent for optional data processing activities — such as receiving promotional communications — at any time without affecting the lawfulness of processing carried out before withdrawal. If you believe your privacy rights have been violated, you may raise a complaint with the relevant Philippine data protection authority. To exercise any of these rights, contact the tapwin support team through the platform and we will respond within a reasonable timeframe.

6. Security Measures

tapwin implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the tapwin platform is encrypted using secure protocols, and sensitive account data is stored in encrypted form on protected servers. Access to personal data within the tapwin organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to platform integrity. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine authorities in accordance with applicable legal requirements. While we take every reasonable precaution, no online platform can guarantee absolute security, and players are encouraged to use strong, unique passwords and to keep their login credentials confidential.

7. Cookies and Tracking

The tapwin platform uses cookies and similar technologies to maintain your login session, remember your preferences, and ensure the platform functions correctly across visits. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use core features such as account login and game access. We do not use third-party advertising cookies or cross-site tracking technologies that follow your activity outside of the tapwin platform. Session analytics data collected through first-party cookies is used solely to improve platform performance and is not shared with external advertising networks. You can manage cookie preferences through your browser settings, though disabling essential cookies may limit your access to certain platform features. By continuing to use the tapwin platform, you consent to the use of essential cookies as described in this policy.

8. Changes to This Policy

tapwin may update this Privacy Policy from time to time to reflect changes in platform features, applicable Philippine laws, or regulatory requirements. When material changes are made, we will notify registered players via the email address associated with their account or through a prominent notice on the platform. The effective date at the top of this page will always reflect when the policy was last updated. Continued use of the tapwin platform after the effective date of any updated policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how your data is protected. For any questions about this Privacy Policy, visit the FAQ page or contact the tapwin support team directly through the platform.